# Refunds

> Refunds aren’t processed by retailers in real-time and  we tend to receive them 1-5 working days after they’ve been requested  . You’...

Source: https://help.curve.com/en_gb/refunds-BJ_vBdnUu

Last updated: 2025-10-13T14:54:42.112Z

**In this article**

*   [How do refunds work with Curve](#how)
    
*   [I haven’t received my refund](#missing)
    

## **How do refunds work with Curve?**

Refunds aren’t processed by retailers in real-time and **we tend to receive them 1-5 working days after they’ve been requested**. You’ll be able to get your money back straight to your payment card or to your Curve Cash account.

**How do refunds look in my Curve Pay app?**

When you get a refund on a transaction, you’ll be able to see the refund underneath the relevant payment card on the “**Wallet**” screen, or in the “**Timeline**” applet by selecting **LaunchPad > Timeline**

The refunded will display as a new transaction with the refund amount displayed in green, for example:

![](https://cdn.prod2.kustomerhostedcontent.com/media/606e042843ab907a49fe3ba7/275b2cd6fab2a019f699ff7aeb0ee334.png)

You’ll also receive a notification to let you know about the refund. Tap on the refunded transaction in-app to see the original transaction.

### **Refunds back to your payment card**

If you made a transaction using a payment card linked to your Curve account and you’re expecting a refund, you should see your money back on the original bank account **within 2-5 business days** from the moment we process it. 

### **Refunds back to your Curve Cash balance**

If for any reason your refund can’t be matched to the original transaction, we’ll instantly process it to your **Curve Cash account.** The refund will show in your Curve Cash balance on the date it was refunded – click on the transaction to see the full details.

##   

## **I haven’t received my refund**

Here’s a few things to check if you haven’t received your refund:

### **Have you waited long enough?**

Refunds aren’t processed by retailers in real-time and we tend to receive them 1-5 working days after they’ve been requested. Once we receive your refund, we’ll then process the amount back to your original payment card, which should show on your underlying bank statement within 1-5 working days.

### **Has the refund been processed to your Curve Cash?**

In the event our system is unable to match the refund to an eligible transaction, the system will process the refund amount to your Curve Cash balance in the app. You can check this by going to the “Wallet” section of the app and scrolling across to the Curve Cash card. Remember you can spend your Curve Cash balance just like any other payment card in your Curve wallet, both online and in-store. The only difference is you won’t be able to make withdrawals at an ATM.

### **Is your original payment card still active?**

Sometimes refunds get processed after the original payment card has been cancelled. Not to worry if this happens, even though the card is no longer active, the refund can still reach the bank's holding account. In this case, you can reach out to us and we can provide you with the Acquirer Reference Number (ARN).

Using this number your bank can then locate the missing refund and return it to you.

### **Still no sign of your refund?**

Get in touch with us via the in-app chat with proof from the merchant your refund has been processed and we’ll look into it for you!