# We’ve got news: Curve is joining forces with Lloyds Banking Group

> Get answers about the Lloyds Curve acquisition. No service changes, pricing stays same, support continues. Learn more →

Source: https://help.curve.com/en_gb/weve-got-news-curve-is-joining-forces-with-lloyds-banking-group-H1VFIyilZg

Last updated: 2025-11-19T09:37:18.866Z

  

## **1\. Will Lloyds acquisition of Curve impact the products and services I receive?**

  

No. There will be no disruption to your Curve product and services. Both Curve and Lloyds are committed to ensuring a smooth transition and delivering the best customer experience and support, to meet your needs.

  

## **2\. When I raise a customer support request, who will be responsible for handling it?**

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Curve customer support will continue to handle your queries. If any changes are made in the future, you will be given timely advanced notice.

  

## **3\. Will any changes be made to subscription pricing?**

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No pricing changes will be made at this time. Your current agreement with Curve will remain unchanged. Any future changes would be communicated transparently and with notice.

  

## **4\. Why did this acquisition happen?**

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By joining forces, we’re combining Curve’s cutting-edge technology,  including Curve Pay, Go Back in Time®, and seamless multi-card control, with the reach and resources of the UK’s largest digital bank. This means we can scale faster, build smarter features and bring the benefits of Curve to even more people.

  

For Curve, this partnership is a natural next step. It gives us the platform to do more of what we do best, helping people take control of their finances and making money go further.

  

## **5\. What will change for me as a customer?**

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In the short term, nothing. You will continue to remain a customer of Curve. Over time the combination of Curve and Lloyds is expected to enhance the product and service we are able to provide, giving you access to a broader set of features and capabilities to manage your money.

  

## **6\. How will you protect my data?**

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There are no changes to Curve’s Privacy Policy. Both Curve and Lloyds are committed to upholding privacy and security standards and protecting your data.

  

## **7\. Should I expect any service disruptions?**

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No disruptions are expected. Maintaining continuity for customers is a top priority for both Curve and Lloyds.

  

## **8\. Can I expect regular updates about Lloyds acquisition of Curve?**

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We understand you want to stay informed and we are committed to sharing updates for key milestones. At the same time there are legal and regulatory obligations that must be respected. Our priority is to provide accurate information, so you can expect clear updates, when we are able to do so.

  

## **9\. Will the way I raise a complaint change?**

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No. You should continue to follow the Curve complaint process and contact channels. Our existing policies remain in place and all complaints will be handled according to the same standards as before.

  

## **10\. I currently have an open complaint, will this still be resolved?**

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Yes. We have a dedicated team who will continue to work through any open complaints and manage under our existing procedures, until fully resolved. The acquisition does not affect the handling or timelines for open complaints.

  

## **11\. Will my complaint be transferred to Lloyds?**

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No. Your complaint will remain the responsibility and under the management of the Curve team. If in future, process changes are made, we will communicate on any changes to complaint handling.

  

## **12\. Will Lloyds complaints policy replace Curves?**

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For now our complaints policy remains unchanged. Over time there may be adjustments made to policies, but any changes will be designed to strengthen consistency.

  

## **13\. Will this acquisition impact response times?**

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No. We continue to have dedicated teams in place, whose sole focus is to ensure timely support and follow up that is both clear and valuable. Our goal is to minimise any impacts for you as a customer.

  

## **14\. What if I’m not satisfied with the support I receive?**

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In an instance where you are not satisfied with the support we have provided, the same escalation processes remain in place.

  

## **15\. Who can I talk to if I have more questions?**

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For any additional questions please use our Contact Us via the website or raise a request via our in-app chat via the Support applet in the Curve Pay app Launchpad.