# Your Curve account verification

> Curve is not a bank, but we're still a financial institution. This means we need to follow certain regulations and also know our customers, so...

Source: https://help.curve.com/en_gb/your-curve-account-verification-rJqJVYKvK

Last updated: 2026-07-17T14:38:50.729Z

Curve is not a bank, but we’re still a financial institution. This means we need to follow certain regulations and know our customers, so we can confirm you are who you say you are. 

**In this article**

*   [How to verify my phone number?](#phone)
    
*   [How to verify my identity in the Curve Pay app?](#verify)
    
*   [How will I know my verification status?](#status)
    
*   [Is this secure?](#secure)
    

## **How to verify my phone number?**

To make sure the mobile number linked with your account belongs to you and you have access to it, we ask you to verify it. This usually happens during the onboarding process or if you decide to change it after you sign up.

The verification process is quite straightforward, we send you an SMS verification code that we ask you to enter in your Curve Pay app. It usually takes a few seconds for the SMS verification code to be delivered, if for any reason you can't see it please check the spam folder of your SMS inbox, or try to send the code again. 

If the problem persists please contact our Support Team and we'll be happy to help!

##   

## **How to verify my identity in the Curve Pay app?**

###   

### **How does it work? 🤷**

It’s pretty straightforward! If your account needs verification, you’ll see a **“Begin Identity Verification”** button in the **“**[**Curve Pay Card**](https://onelink.curve.com/1WAh/w3cfdz2w)**”** applet of your Curve Pay app - you can also track the progress of the verification from here.

**![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXd8Y-HsuxYUbVZ5mHpx-ilaomFgGUhwy3q3db9YiTH4orjWSjMCOE6oHVO6ReqAdbuLzKcpGJ7Bw5-Cl-pk8vYkUgKeovb_tocfuZaa3HXZtw_lcghUBWQqybcnzcGzl-jPlpjKOQ?key=t2Sv4JIr38fNGqixGJsCHg)![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXd-RUnc7qRFhYNISz442cHpTV3tOygY5wyRX8FIdq_tqVkcoAMpV_6pobGxp3VXUNfuQCpUopqrtdNr3UoObrYEYORmwvaiEoXOH8MpdwmsmDpjc39H6Tr1T0guc3oYKe7-FaYRRw?key=t2Sv4JIr38fNGqixGJsCHg)  
**

We’ll ask you to take two clear photos: of your valid government-issued ID and of your face. We won’t accept scans, photocopies or photos of screens showing the necessary documents – this way, we’ll know they belong to you. If you’re a European Economic Area (EEA) customer you’ll need to provide us with either an EEA Passport or a National Identity Card, as we won’t accept Driving Licenses. 

❗️Remember! Curve is only available to customers with valid European Economic Area (EEA) or British residency, so the documents you upload have to reflect your current residency status. 

Have the Curve Pay app installed? Tap [here](https://onelink.curve.com/1WAh/w3cfdz2w) to go straight to your Curve Pay Card applet.

##   

## **How will I know my verification status? ✅**

You can track the progress of the verification check directly in the “[**Curve Pay Card**](https://onelink.curve.com/1WAh/w3cfdz2w)” applet. If everything goes well, you’ll see the “**Verification Successful**” button!

If we need you to retake your photos or if something goes wrong, you’ll be able to resubmit them directly from the level of the Curve Pay app.

If your identity check was unsuccessful, you’ll see the “**Verification Unsuccessful**” message. Please tap it to Contact Support and we’ll get back to you as soon as possible.

**![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXc6nhPPe0zPbvdJrbUDX2Yrj7xwu2SHEd19QGrTthI3Ac9z1xwZARlNKYvQaP3I9h_gPUzTUlJGkbyY2vNayIztO_BOP8k6DtMmCC6DoJ0lhoCZHmHURIgZanJecgIlzvF5ZBxUXA?key=t2Sv4JIr38fNGqixGJsCHg)****![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXewq4SqEfUsfFQo0wwft_Xhx5IwhCo3eZ5pCu1ZE3SSMqMVEtBvsJjTSbReBnfoq26ObWvbm4WvQ9oMP2r-YYsUCyicPGtovtgmwzj8gUeKhyvd5h-djfSDj3kUXQq-_d2LC5ZMPQ?key=t2Sv4JIr38fNGqixGJsCHg)**

  

## **Is this secure? 🔐**

We use a system called [Entrust](https://onfido.com/) which is a very safe and secure way of sending over your documents. 

We understand you may feel uncomfortable sending us a selfie and photos of your personal documents. We ask for these only to confirm your identity and we keep them safe with the rest of your personal information. 

No need to worry about morning hair or anything else as members of our Customer Support view them only once to make a decision about your account!